Privacy Policy

We collect information you provide directly to us, such as when you create an account, enroll in a course, make a purchase, or contact us for support. This may include: • **Personal Information**: Name, email address, phone number, and billing address • **Account Data**: Username, password, and profile information • **Payment Information**: Credit card details (processed securely through our payment providers) • **Course Data**: Your progress, quiz scores, certificates, and learning history • **Communication Data**: Messages, feedback, and support tickets

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related information • Send you technical notices, updates, and support messages • Respond to your comments, questions, and customer service requests • Personalize your learning experience and recommend courses • Monitor and analyze trends, usage, and activities • Detect, investigate, and prevent fraudulent transactions and abuse

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: • **Encryption**: All data transmitted between your browser and our servers is encrypted using SSL/TLS • **Secure Storage**: Personal data is stored on secure servers with restricted access • **Regular Audits**: We conduct regular security assessments and penetration testing • **Access Controls**: Only authorized personnel have access to personal information

You have the following rights regarding your personal information: • **Access**: Request a copy of the personal data we hold about you • **Correction**: Request correction of any inaccurate or incomplete data • **Deletion**: Request deletion of your personal data (subject to legal requirements) • **Portability**: Request transfer of your data to another service provider • **Withdrawal**: Withdraw consent for data processing at any time • **Objection**: Object to processing of your personal data for certain purposes

We use cookies and similar tracking technologies to: • Remember your preferences and settings • Understand how you use our platform • Provide personalized content and recommendations • Analyze traffic and improve our services You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

If you have any questions about this Privacy Policy or our data practices, please contact us: • **Email**: privacy@skillsyncbd.com • **Address**: House 42, Road 11, Banani, Dhaka 1213, Bangladesh • **Phone**: +880 1700-000000 We will respond to your inquiry within 30 business days.